1. Which payment method is used?
The current method is done through Paypal. Although it shows the debit/credit card option when you add a product to the cart, it is not yet available, so either way it will direct you to Paypal. I only have it set up this way so that you can add multiple products at once, if desired; and it also gives me the ability to offer discount codes too! :)
2. I didn't receive a download for the purchase that I made.
After you make your payment, an email is sent to the email address you used during checkout. When you make a purchase, you should receive an email to the download instantly. If you don't see the email right away, just give it a few minutes or so, and if you still don't see anything (within 10 minutes) in your Inbox, please check your Spam/Junk mail.
If you still don't get the automated download, contact me with your transaction ID, and I will resend the download manually when I am available.
3. I didn't receive an email for freebie download.
Same as above, but just give it a moment. Sometimes it can be a few minutes, but usually it is instant.
4. Can't download old purchase.
This is because downloads are limited and expire. You can request additional downloads through your email purchase. Some of the older products are no longer available. Please back up your files because this option won't always be available.
5. Why does it ask for my email before downloading a freebie?
My files are hosted through Payloadz, and they made a new security feature that requires your email. It doesn't give any more info than that, but it does help me keep tabs on downloads.
6. Email invalid when downloading freebie.
When you enter email, make sure there are no spaces before or after. (For example, sometimes after you type something you might press the spacebar.) If there are any spaces, then it will say the email is invalid.
7. Service Unavailable when downloading freebies.
If you try downloading a freebie and get a service unavailable page, it is likely that the website hosting my files is under maintenance for the time being. But just check back later and it should be working.
8. What are Photoshop Actions, and what is their compatibility?
Photoshop Actions are a series of effects that apply to your image instantly, making photo editing quick.
Compatibility varies depending whose actions you are using, because everybody has their own way of making actions, where some of the effects used may play as an "error" in certain photoshops. Based on my own Photoshop experience with my actions, they have worked in Photoshop 7.0 & Photoshop CS, 2, 3, 4, 5, 6, and CC, as well as Photoshop Elements 6-12. I still recommend that you try my freebies just to make sure.
9. How to install photoshop actions.
Watch video tutorial here, for PS CS and PSE.
10. Actions won't install (File is not compatible error!)
If you receive a message that says something like this: "Could not complete your request because the file is not compatible with this version of Photoshop."
It is likely that you are a PC Windows user, and you may have went into the MacOSX folder that is created by default when I upload them from my Mac system. Make sure that you go into the folder that says PS_CS_(action name) (or PSE_action name) and then the Actions CS / PSE folder. If you go into the Mac folder by accident and install the action file that has the ._ in front of it, then it will show that error on the screen.
11. Do you give out your old actions from deviantART?"
No. They're just too harsh and very old, and I am gradually fixing them up and making action sets with them.
12. Backing Up Your Files (Making Copies)
Backing up your files means that you are making a copy or multiple copies and saving them other places in case of a computer or Photoshop failure. That means if a computer or Photoshop failure occurs, you won't freakout about losing the action files, because you had already backed them up to places, such as CDs, external hard drive, USB drive, or an email. Basically you just copy and paste the action file into multiple locations, both on the computer and on individual devices separate from the computer.
13. Are Products Refundable?
Due to their digital nature, No, they are not refundable. If you are purchasing actions or presets, you must try the freebies just to make sure they work in your version of PS or LR.
14. Can I give my purchased products out to friends or family?
15. Weird quality lines on sky and empty spaces.
Sometimes when you apply many effects to an image, you may start to see poor quality appear, such as weird lines on a blue sky. This would be called "color banding." In PS CS, you can fix that by changing the bit mode to 16-bits/channel. Usually by the time you save it, the lines should no longer be there.
Go to Image on the menu bar, and then Mode, and it should bring up another menu where you can see the bit mode options. Select 16 bits/channel. I don't think this is available in PSE, which is why I don't make some of my actions for PSE.
16. Why does the action not look the same as it does on the image it is previewed on?
Simply because results vary depending on the environment of the photo (colors, lighting, etc.) The colors may look more soft and rich on a photo with a creamy depth of field.
When applying actions to photos of people, you have to make sure it's not alerting the color of their skin or shadow casts in a way that looks unnatural and weird. Usually you can get away with using several actions on photos of nature and cityscapes.
17. Upgrade Policy
If you purchase actions for PSE, but later on upgrade to PS CS+, I will gladly send you the PS CS actions free of charge, once I verify that you purchased the PSE actions. You just need to provide the email that you purchased the product with so that I can send the download to you through that confirmed email.
If you purchased PSE actions and upgraded to a new PSE, the actions should still work; and the same scenario with PS CS users.
18. Lost Action File.
Although I mention that you should back up your files, you can still request additional downloads for now, which I think you can access through the original email receipt; or you can contact me with the product transaction ID which would also be in that receipt, and I can look it up and resend to it to your email.
19. Can your stock images be used commercially?